Gigago eSIM Help Center

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Why does my eSIM work but SIM manager does not see it?

If your eSIM works but does not appear in the SIM Manager, there are probably some reasons as follows:

  1. Software Glitch: A bug in the phone’s software can cause the SIM Manager to fail to display the eSIM, even though it is functional for calls, SMS, and data.
  2. eSIM Provisioning Method: If the eSIM was installed using a QR code or manual provisioning, it may not properly sync with the SIM Manager interface.
  3. Device Model/Region Limitation: Some Samsung models or region-specific firmware may not fully support eSIM visibility in the SIM Manager, even if the hardware does.

To solve this situation, you can apply these solutions:

  • Install a new eSIM: Adding a new eSIM profile can sometimes overwrite the “invisible” eSIM and restore proper functionality.
  • Software Update: Ensure your phone is running the latest firmware, as updates can resolve SIM Manager issues.
  • Factory Reset: As a last resort, resetting the device may resolve the issue, but this will erase all data.

If after carrying out all the solutions above and the issue persists, please contact Samsung support for further assistance.