TIM is one of the main mobile operators in Italy with excellent nationwide coverage and fast speeds. Getting a local TIM SIM card or eSIM is a great way for tourists visiting Italy to stay connected affordably.
This guide will provide everything you need to know about using TIM in Italy, including coverage and speeds, the best connectivity options, SIM card plans, where to buy a SIM or eSIM, how to activate and use it, top up options, and FAQs.
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TIM Italy (Telecom Italia Mobile) is a major Italian telecommunications company, providing mobile, fixed-line, internet, and TV services to millions of customers. Founded in 1994, it is the country’s largest mobile network operator and the second-largest fixed-line operator.
Quick Facts about TIM Italy:
TIM Italy’s Services:
Estimated number of network of stores, agents: TIM has around 3,500 TIM retail stores and other authorized dealers located in towns and cities across Italy.
Additional facts:
With 99.7% population coverage across Italy’s regions, TIM provides excellent service around most areas visitors go. Only in extremely remote mountainous areas will coverage potentially be limited.
TIM provides generally good coverage but speeds are slightly lower than Vodafone according to the national analysis.
According to November 2023 testing by Opensignal, TIM provided has the fastest average 5G download speed of 239.3Mbps and average 5G upload speed of 22.8Mbps. So TIM gives fast, reliable connectivity around Italy for common travel usage like maps, social media, messaging, web browsing etc.
If you are wondering which network to use on your upcoming trip to Italy, TIM is a good choice. With high coverage and high speed, TIM will definitely give you a great connection.
When vistting Italy, there are a few good options to use TIM service while visiting Italy:
| Option | Pros | Cons |
| TIM SIM Card | Affordable data packagesUse your own phoneEasy to get | Only works with unlocked/compatible phonesLocal number |
| TIM Pocket Wifi | Connect 5+ devicesNo phone compatibility issues | Must return deviceHigher rental cost |
| TIM Roaming | Use your phone numberNo new SIM or device required | Very expensiveCheck roaming rates first |
TIM has one prepaid SIM plans for tourist visiting Italy. Here are features of tourists prepaid SIM card in Italy
Note: prices of this plan can change over time.
Yes, TIM launched its eSIM service in Italy in November 2019. Initially, it was only available for business customers, but it became available for all customers in June 2020. An eSIM allows you to digitally download your SIM profile directly to compatible phones and devices instead of inseting a physical card.
The main benefits of using eSIM over regular SIM cards are:
We recommend GIGAGO for hassle-free TIM Italy eSIM service with competitive rates. You can use up to 20GB in 30 days at only $49. GIGAGO Italy eSIM is very easily set up via QR code sent immediately after successfully payment.
Note: To use eSIM, you need a carrier-unlocked and eSIM-compatible phone. Learn how to check if your phone is unlocked and eSIM-supported by yourself or quickly check with our updated list.
There are 03 main options to purchase a TIM SIM card locally:
TIM shops and authorized resellers are located in arrival areas at airports like Rome Fiumicino and Milan Malpensa. Here you can easily buy a tourist SIM card on the spot before leaving the terminal. Bring your passport as ID to register.
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Visiting one of over 3,500 official TIM stores (look for the red TIM signage) found in all towns is another sure way to get a SIM card. Here you receive dedicated service to find the right plan. Stores generally open from 9am-1pm, 3:30-7pm on weekdays.
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In addition to TIM stores, there are thousands of authorized TIM agents and tabacchi shops that sell SIM cards with vouchers. These include newspaper kiosks, convenience stores, phone shops etc. Look for the TIM retailer sticker on the entrance.
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Note: To register any TIM SIM purchased in Italy, you’ll need to provide a valid passport or photo ID.
TIM eSIM profiles are most easily purchased online in advance from third party providers like GIGAGO rather than directly from TIM.
To buy TIM eSIM from telecom company directly requires having an Italian tax code first. As a visitor, it’s impossible to register for an eSIM online with TIM without local residency.
Buying TIM eSIM via GIGAGO
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Buying TIM eSIM directly from TIM.it
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▶ Our recommendation: We advise using GIGAGO to effortlessly obtain a TIM Italy eSIM before you leave and skip the hassle. GIGAGO emails your TIM eSIM profile remotely without needing Italian residency. Their helpful support can also assist you in any activation issues.
Activating a standard TIM SIM card is straightforward:
You now have an active Italian SIM! Remember to turn off data roaming on your usual SIM card in dual SIM devices to avoid high charges.
If you face any issues activating, contact TIM customer support by dialing 119 or visit a TIM shop.
If using a TIM Italy eSIM from GIGAGO, you’ll receive an email with your eSIM QR activation code and instructions before departure.
Follow these steps when ready to setup:
Please check your detailed instructions below:
When your data or credits run low, topping up TIM SIM cards or eSIM is straightforward:
Yes, you need to provide passport/ID details by law to activate prepaid SIMs in Italy against terrorism and criminal threats.
Yes, TIM prepaid SIM cards and eSIM provide access to TIM’s full speed 4G and 5G networks where available for fast speeds.
Yes, with 99.7% population coverage, TIM offers top connectivity around all of Italy’s main tourism areas and cities. Only deep rural zones have gaps.
Yes, TIM sells 100GB 30-day SIM cards for €40 providing essentially unlimited full speed data for most visitor needs. Some niche unlimited plans also exist. Check TIM’s website for more information.
Yes, just top-up credits then international calls are from €0.50-2.00/min depending on location. Using mobile apps like WhatsApp to call is much cheaper.
We hope this guide has provided everything needed to understand using TIM SIM cards and eSIM in Italy as a tourist. With excellent nationwide coverage, fast speeds, affordable Europe data rates, and easy activation, getting a local TIM connection is a great way to stay connected seamlessly during your Italy trip!
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