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Install and Activate eSIM on Google Pixel

Before eSIM installation and activation

1. Ensure your device is eSIM-compatible and carrier-unlocked. Check out our latest list of eSIM-compatible devices.

2. You must have the QR Code on another screen or device or a printed paper to scan it with your phone camera.

3. Ensure that your internet connection remains stable throughout the entire process

4. The QR code or manual installation can only be scanned ONCE.

5. DO NOT remove the eSIM from your device because it cannot be used again.

Installation with QR code

Check your email

Open your email and find the email we sent you with the QR code. If you have not received your code, contact us.

Scan the QR code

Navigate to “Settings”, select “Mobile Data”, and choose “Add Data Plan” to scan the code from there.

Follow installation steps

Scan the QR code to start the installation process. Use our guide below for step-by-step configuration. 

Steps to install eSIM with QR code

  • Step 1: On your Pixel device, go to Settings > Network & Internet.
  • Step 2: Tap on the ‘+’ beside the SIM/Mobile network.
  • Step 3: Select Download a SIM instead. 
  • Step 4: Select Next.
  • Step 5: Your device’s camera will be active on the screen. Scan the QR code using the camera.
  • Step 6: Wait for the automatic installation.
  • Step 7: Enable your eSIM to start to use.

Notes: These steps may vary slightly depending on your Google Pixel model and Android version. While the wording may differ, the steps are essentially the same.

Pixel installation

* Notes: The detailed guides will be attached in the email after purchasing.

Install manually

Check your email

Open your email and find the email we sent you with the SM-DP+ address and activation code. If you have not received your code, contact us.

Open “Settings” menu

On your Pixel phone, go to “Mobile Data ” > “Add eSIM” or “Add Data Plan” > “Use QR Code” > “Enter it manually” to start the installation.

Follow installation steps

Enter the SM-DP+ address and activation code to start the installation process. Use our guide below for step-by-step configuration. 

Steps to set up eSIM manually

  • Step 1: On your Google Pixel device, go to Settings > Network & Internet.
  • Step 2: Tap on the ‘+’ beside the SIM/Mobile network.
  • Step 3: Select Download a SIM instead. 
  • Step 4: Choose Next to confirm your agreement on policies and terms of service.
  • Step 5: Choose the Need help button on the bottom left.
  • Step 6: In the line “Having trouble scanning your QR code?”, choose the option Enter it manually.
  • Step 7: Enter the eSIM code into the box and choose Continue.
  • Step 8: Choose Download to download your eSIM profile. 
Pixel manual installation

* Notes: Detailed guides will be attached in the email after purchasing.

How to Use your eSIM on Google Pixel

The Gigago eSIM will automatically activate when installation is complete. To turn on eSIM on Google Pixel and start to use when landing in your destination, you can follow these steps: 

  • Step 1: Go to Settings > Network & Internet.
  • Step 2: Go to SIMs and choose your eSIM plan.
  • Step 3: Switch the Use SIM button to activate your eSIM plan. 
  • Step 4: Confirm the activation.

  Congratulations! Your plan has now been installed and is ready to use.

Frequently asked questions

You can use 2 following ways to check:

1. Make sure that there is at least one bar in the signal icon on your device

2. Go to “Settings” on your Google Pixel device, select “Mobile Data”, click on the option that you have labelled before and check that “Data Roaming” is turned on.

You might need to erase your eSIM if:

  • You transferred the eSIM’s phone number to another Google Pixel device.
  • You’re going to sell, exchange, or donate your device.

Don’t erase your eSIM as a troubleshooting step, contact eSIMThailand if you need support when having problems with your eSIM.

If you erase your eSIM, you’ll need a new one. Then set up your new eSIM.

Now let’s check out how to remove an eSIM from your device:

  • Step 1: Go to Settings > Network & Internet.
  • Step 2: Tap on the ‘+’ beside the SIM/Mobile network.
  • Step 3: Select the eSIM profile you want to remove. 
  • Step 4: Choose Erase SIM to remove the eSIM profile.
  • Step 5: Confirm Erase.

If you cannot connect to the internet, please adjust your phone APN (access point name) by:

  • Step 1: Go to Settings > Network & Internet.
  • Step 2: Choose the eSIM profile you want to connect to the internet.
  • Step 3: Enable Mobile Data and Roaming.
  • Step 4: Choose Access Point Names.
  • Step 5: Enter the value sent by your eSIM provider on all APN fields (Cellular/Mobile data, and Personal Hotspot) or a different value if you use eSIM from another provider. The other fields are left blank.

You can store multiple eSIMs on your iPhone, but only one can be activated simultaneously. 

If you want to change the eSIM, follow these steps:

  • Open Settings > Cellular Data / Mobile Data (depending on your phone).
  • Choose the eSIM you want to use (under the field “Cellular Plans“).
  • Tap Turn on this line.

Yes. eSIM installation on Google Pixel will require an internet connection. Make sure you have at least wifi connection or cellular connection from the SIM card.  

Google Pixel phones can store multiple eSIM profiles, typically up to 5 profiles. However, only one eSIM profile can be active at a time.

Yes. Google Pixel from Pixel 3 models and newer models have dual SIM features with an eSIM and a physical SIM card.